I am very dissatisfied with this service. They were supposed to pick up a package from me three days ago, and every morning I receive a message saying the courier will come, but no one ever arrives. I reached out via email, but nothing was resolved, and there was no proper follow-up. Additionally, when I tried to file a complaint through their app, the AI chatbot kept looping back to the complaint form link, making it impossible to submit anything. This system is completely ineffective. Due to their unreliability and lack of professionalism, I now have to find another logistics provider. Very frustrating experience and certainly not recommended.
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