Review Time
I bought NARS Light Reflecting foundation. It is very runny and watery. The issue is not what is in the bottle but the bottle and cap itself. It does not seal closed properly, so it spills everywhere if not upright. Whether I twist or push down hard, it does not seal. When I travel I have to tape the cap on and wrap it in a plastic bag. That’s ridiculous for any fluid product, let alone a high end make up. I emailed the company and while they initially apologized they made no suggestion on fixing the issue. I wrote again and they asked for a receipt. I did not have my receipt but asked for an address and name of a contact to send them their flawed bottle and cap. They did not get back to me. You can’t sell fluid in a bottle with a cap that does not seal closed. Full stop. I’ll never buy another product from NARS again.
Lipstick came damaged. Sent email and they immediately said they would send a replacement. Asked me to confirm my shipping address which I thought was an odd request since they had it on file. Regardless, I provided this to them and they then completely ghosted me. Oddly enough, I received an email a few days later stating since I never confirmed my shipping address they were closing out may case. What?!?!So then I tried to call, the phone picks up with only a barking dog in the background and no human to speak to. Stayed on the phone for several minutes and still nothing. Hung up and called again and the exact same thing happened. Frustrated, I tried texting which was only AI and completely not helpful. Finally got it to understand I wanted to talk to an agent and they made me repeat my name 4x (not even kidding!). Again and again, they asked for my first name, then last name then email address. Just over and over again, the same questions. I really think this is Nars' way to get the customer to give up! Even if the lipstick had not come damaged it is completely over priced. Extremely small, almost looks like a sample product.
I would give them a zero if offered. I worked cosmetic counters for 35 years and without good customer service you have no business. I ordered a specific amount for a gift and to recieved the bonus items offered if spending over $100. I recieved no bonus products. Customer service basically there’s no guaranteed. But I can talk to done e about finding right product?! Ok but why? She said I’m sending you prepaid return for items. Uh ok so I returned
If possible I would have given zero stars, I’ve actually never had a worse customer service experience with a company. Imagine building an order, they ship it incorrectly so you call and they tell you they can stop the shipment and return it no problem but when you ask to have the order recreated and sent out correctly they tell you it can’t be done at the same discount. Horrible , horrible customer service, I can find better brands to support and will just no longer purchase from Nars
Absolutely warm and welcoming atmosphere from when my friend and I walked in and had a great consultation and conversation with the staff, especially Erin who made the consultation and shopping in nars amazing while going through makeup products in the shop and Erin was great informing us what products were best suited for us and it was great to meet her ❤️
Ordered a foundation for my mums birthday. The package arrived 2 days later totally empty! An empty box.. had to call to get another one sent out. Spent ages on the phone, had to sign something online to say i wasnt lying and 2 days later they still havent sent the replacement. It should have been sent out immediately next day delivery for the inconvenience!! Never again.
I visited your new outstanding Nars boutique in glasgow last Friday to attended the amazing master classes .The staff were just Lovley and the boutique was abs stunning .I will certainly be visiting your awesome boutique on a regular basis basis . I am 70 yrs old and was made feel like a queen 👸🏻 Thank you 🙏 and ps your products are simply beautiful 👍🏼 love from ann Marie harper aka glamourgranann x
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