I received a premium cleaning device as a gift, but for nearly $1,000, its performance has been a letdown. Despite following maintenance guidelines and using recommended consumables, I experienced repeated charging issues due to corrosion. After multiple attempts to fix it, it became unusable. When I reached out for help, I was told they wouldn't assist because I contacted them just after the warranty expired, even though the problems arose within the warranty period. The customer service was frustrating and unhelpful, and I would advise potential buyers to do thorough research before purchasing.
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