Review Time
I bought a cleaning device just over a year ago, and now it's leaking dirty water. My attempts to get the company to address this have been futile, wasting more than a month of my time. They required numerous documents and confirmations, and even after offering to pay for service, I received no resolution. Today, they claimed I canceled a pickup that I requested, which is infuriating. Their tactics seem designed to confuse customers. Overall, I'm deeply frustrated and determined to resolve this issue.
I purchased a cleaning device just over a year ago, and it's leaking dirty water, requiring service. My attempts to get the company to assist have been met with frustration and delays. After more than a month of back-and-forth, they absurdly claimed I canceled a pickup for the faulty machine, which I never did. Their lies and blame-shifting have left me furious. I sought help after a year of use and instead faced endless excuses. It’s maddening, and I’m determined to seek justice.
I received a premium cleaning device as a gift, but for nearly $1,000, its performance has been a letdown. Despite following maintenance guidelines and using recommended consumables, I experienced repeated charging issues due to corrosion. After multiple attempts to fix it, it became unusable. When I reached out for help, I was told they wouldn't assist because I contacted them just after the warranty expired, even though the problems arose within the warranty period. The customer service was frustrating and unhelpful, and I would advise potential buyers to do thorough research before purchasing.
I have owned multiple cleaning devices from this brand, but my latest experience has been frustrating. When attempting to place an order, I was refunded due to a so-called high risk, which is baffling for a returning customer. Clearly, this company is disorganized and untrustworthy. I recommend avoiding them entirely.
After using a high-end cleaning device for about three months, I am incredibly dissatisfied. For a $1,400 product, its ability to handle pet hair and everyday debris is shockingly poor. Despite running it on maximum suction and deep clean settings, it leaves behind significant amounts of fur and dust. The self-emptying feature has also failed, requiring me to manually clean it after every use. Ultimately, I find myself doing more work than the device itself.
Initially, this cleaning device worked wonderfully for two months, but the performance quickly declined, and the company's support is inadequate. After numerous troubleshooting attempts, they blamed me for the issues. When I sent it for repair, it returned in worse condition than before. Now, months later, I’m still without a solution, and I regret recommending it to others. The product may work temporarily, but when problems arise, expect no accountability from the company.
Our first experience with a cleaning device was positive, so we ordered a second one. However, the customer service was appalling. An accessories order took over three weeks to arrive, and my inquiries about it were met with generic responses and no follow-up. If they can't manage simple inquiries, I dread dealing with them for more serious issues. Given the high price of their products, poor customer support is unacceptable. I cannot recommend this brand based on my experience.
I purchased two new cleaning devices, but both broke down after just a few weeks. When I reached out for help, I was told to return them to the retailer. Additionally, the customer service was difficult to understand due to a language barrier. Overall, I am very disappointed with my experience.
The company accepted early orders from my region but later refused to ship, requiring me to order through a different platform at an extra cost. This seems to violate consumer laws. Furthermore, after a few months, a part broke, and their demand for a high shipping fee to replace it was absurd.
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