I bought a cleaning device just over a year ago, and now it's leaking dirty water. My attempts to get the company to address this have been futile, wasting more than a month of my time. They required numerous documents and confirmations, and even after offering to pay for service, I received no resolution. Today, they claimed I canceled a pickup that I requested, which is infuriating. Their tactics seem designed to confuse customers. Overall, I'm deeply frustrated and determined to resolve this issue.
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