I purchased the Barrel Leg Faux Leather pants, which unfortunately ran larger than expected. I returned the item on December 23rd, and tracking confirmed the retailer received it on January 5th.
After waiting the stated two weeks for my refund, I had not received anything. When I contacted customer service, I was told a refund had been issued on 1/14/2026. I requested an ARN number so I could trace the funds with my bank, but they did not provide one. Instead, I was left waiting an additional eight days while they “looked into the issue.”
When I followed up again, I was told their customer service team was busier than usual and that I should not continue messaging, as it would cause further delays. As of February 12th, I still had not received my refund.
I ultimately disputed the charge with my bank, and the dispute was approved.
Based on my experience, I would not recommend purchasing from this company. The lack of communication, transparency, and an accessible customer service phone number made this process extremely frustrating.
Claim your business profile now and gain access to all features and respond to customer reviews.
In 2006, founder Sophia Amoruso started an eBay store selling a highly curated selection of vintage pieces. The shop has grown to become an international style source offering both new and vintage clothing, shoes, and accessories. The name was inspired by the song and album “Nasty Gal.” Betty Davis, the patron saint of badass women, was known for her unapologetically sexy funk music which comprises our vision of femininity—complete with lamé platform thigh-high boots.See more
