national.co.uk

2.7
2.7 Based on 140 reviews

...

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Andrii
A shockingly unpleasant experience. I booked my car for several inspections. On the appointed day, I

A shockingly unpleasant experience. I booked my car for several inspections. On the appointed day, I arrived, spoke with one of the workers at the reception, explained what was wrong with the car, and was told that everything would be checked and they would call me when I needed to pick it up. They called me back in the evening and said it was time to pick up the car. I went, they gave me the key, and said that all the details about the car and the inspections would be emailed to me. I said okay, great, thanks, and went home. On the way home, I received a text message saying they were sorry that my appointment today was canceled. I was surprised, called the garage again, and they said they would look into it and call me back. No one called me back. I received nothing in the email. I decided to contact support, and they told me that there was no sign in the garage that I had visited it today. I asked them to investigate this and check the cameras, but they didn't respond positively, and that was the end of it. Horrible experience. They just sat my car there all day and didn't do anything to it, just lied to me.

1
Date of experience: Mar 28, 2026

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