nationalgeneral.com

On March 22

On March 22, 2025, while on my way to visit my 86-year-old father, I was hit by an uninsured driver who ran a red light. Police officers, firefighters, and EMTs arrived at the scene, and the police report confirmed that the accident was entirely the other driver’s fault.My car was totaled, and I sustained several physical injuries. I went to the emergency room for evaluation and then followed a months-long course of chiropractic treatment.I filed a claim through my insurance company, National General, and the experience was a nightmare. I had to work with two separate departments—one handling my vehicle damage and the other managing my bodily injury claim.The department responsible for my car was responsive, professional, and empathetic. However, the department handling my physical injuries was horrendous. Sam Frederick, the Bodily Injury Claims Representative, created one of the worst customer service experiences I have ever had with any insurance company. His lack of empathy, failure to return calls or emails, and consistently unprofessional, condescending tone made an already difficult situation even worse.I frequently had to escalate my concerns and contact his supervisor just to get a response. His initial estimates for my injury, pain, and suffering were unreasonably low, forcing me to repeatedly provide documentation and evidence to justify the extent of my trauma and ongoing pain.Needless to say, I canceled my policy after the claim was finally settled. I decided to write this review so others are aware that National General employs representatives who lack empathy, professionalism, and basic customer service skills.National General, please take better care of your policyholders and carefully select your representatives so you don’t continue to lose customers. Sam Frederick provided an unacceptable and deeply disappointing experience.

Date of experience: Mar 24, 2025