Review Time
This location consistently insists that you reach out to them for solutions, yet they are the root of the issues that require fixing. Consider seeking legal advice, as their proposed resolutions are unlikely to be beneficial. They will exploit your situation and inform you that you cannot record your conversations, ensuring they are the only ones able to alter the dialogue on their recorded end.
For the past three months, I've been trying to reach out to remove a vehicle from my policy. Each time I manage to connect with someone, the call ends abruptly, yet I'm still charged the full amount for that vehicle. I never authorized this charge. I strongly advise seeking insurance elsewhere due to the poor customer support. At this point, I'm considering contacting my bank and a lawyer to recover my funds, and I plan to leave reviews on every platform available. Save yourself the hassle and choose a different provider.
Unbelievable! Who issues fraudulent checks from a known frozen account to policyholders? I switched to a different insurance provider and received a refund check that was rejected through my credit union. After reporting it, they sent another check, but the same issue occurred! I went directly to the bank and confirmed the account is frozen. Why continue issuing checks on an account that is worthless? I was told an ACH would be issued, but three days later, nothing has happened! It's shameful how they treat customers who pay their premiums in full.
This insurance provider is by far the most untrustworthy and disappointing I have ever encountered. I wish there was a way to give a negative rating. They exploit gaps in your policy to deny claims. My representative closed my claim without any communication until I mentioned involving an attorney. Then, I received a weak excuse about the claim status. If you have this provider, I recommend finding a new one immediately.
I've been trying for three months to reach out and remove a vehicle from this policy. Each time I speak with someone, I get disconnected, yet I'm still charged the full amount for the vehicle on my policy, despite never having given permission. I strongly advise looking elsewhere for insurance due to their poor customer service. I plan to contact my bank and a lawyer to recover my funds and will leave reviews on every platform I can find. Save yourself the trouble and choose a different provider.
This is the worst claims service I have ever experienced. They paid me only half of what my damages were worth. I could only communicate through text or email, and they blamed the low settlement on a third party's assessment, stating I couldn't even reach out to them for clarification.
This insurance has to be the worst available. If you happen to deal with certain representatives, you may find they refuse to fulfill their obligations. They owe me over $1,000, and I can't reach either of them. Their demeanor is extremely unprofessional. My attorney is now involved, and I will ensure I recover my funds.
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National General Insurance offers Auto, RV, and Home Insurance. Free online quotes for the insurance coverage you want.
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