I'm a current customer. The company fixed my car without any problems. However, the poor customer service forced me to look elsewhere. I complained to Sr managers. But, got nowhere. Here's the good, bad, and the ugly from my experience. Good - vehicle repaired, payment made to autobody, car returned without any issues. Good - Inexpensive, but had to pay the deductible on a no-fault accident.Very, Very, Bad - Poor customer service. Don't expect any follow up. No matter how much you ask. Even if you call the senior managers. Ugh, I hate this place.Bad - Policy Exclusions: If your car is stolen, damaged, and returned, the damage to the vehicle will not be covered if there is no sign of forced entry. This includes the use of electronic key hacking and entry. Bad - Be prepared to pay your deductible on all accidents. No matter who is at fault.Bad - You cannot choose your own body shop.If you are skeptical, which I often am about online reviews. Go read the policy. That alone is a problem. Add poor customer service and watch your blood pressure rise to new heights.Disclosure: Real names not used in this review.
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