Four times. In the last year I've had to. Raise several complaints about the customer service support and again this year already several times been left without a generator knowing I'm on a CPAP machine and lifeline I have a battery back up for. Internet but once it dies I have no contact from anyone as whole street goes out and no mobile data as it runs off national grids power source and even manager doesn't care when u complain and they just say go back to ur own provider which I have done and they tell me to go back to national grid I am now starting legal action against national grid for. Negligence and medical negligence on that
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