I've had to raise multiple complaints regarding the customer service support over the past year. This year alone, I've been left without a generator several times, despite relying on a CPAP machine with a battery backup. When the internet goes down, I'm cut off from communication since the entire street loses power and mobile data is unavailable. Even when I reach out to management, they seem indifferent, suggesting I return to my original provider. I've followed their advice, only to be told to go back to the national grid. I'm now considering legal action against the company for negligence and the impact on my health.
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