I booked an intensive driving course through National Intensive and experienced ongoing issues with lesson delivery, instructor conduct, and how concerns were handled.
Despite agreeing lesson days and times well in advance and booking annual leave from work, lessons were repeatedly unconfirmed, rearranged at short notice, shortened, or cancelled. I was told in writing that I needed to “keep on top of” the instructor regarding scheduling, which I do not believe is reasonable after paying for an intensive course.
During lessons, I experienced conduct that I found unprofessional, including being shouted at and repeatedly told statements such as “I’ve got your money and I’ve got the knowledge”, accompanied by tapping pockets. This occurred across multiple lessons and negatively affected my learning.
When I escalated these issues, National Intensive stated in writing that they are “only a booking and administrative agent” and that responsibility for lesson delivery and refunds rests with the instructor. However, the course was marketed and arranged as a single intensive package, and no practical resolution was offered when issues arose.
Given the cost of the course, I found the value for money to be poor. In practice, National Intensive’s involvement amounted to booking the driving test and locating an instructor. They did not organise lesson schedules, liaise with the instructor, or manage issues when problems occurred.
This review reflects my personal experience. I would recommend others clarify in advance exactly what the company is responsible for and what support is provided if issues arise.
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We are amongst one of the largest established providers of intensive driving courses in the UK, We have a hardworking and dedicated team, who arrange the administration while the instructor and yourself have the time to prepare properly for your driving test.
You can book anything from 5 - 45 hours with us and include tests if required + other optional training services such as theory training and pass plus scheme. See more
