Excellent customer service. I was looking for replacement shade which I was initially told something they don't do but I called again few weeks later and spoke to Louise who went above and beyond to help me. She contacted the supplier to see if the shade can be bought individually and as it was not available immediately she raised order for it to delivered when it comes back in stock. She was always on the email responding/updating me which was very reassuring. Thank you Louise for your excellent customer care service!
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