Review Time
I purchased two lights from National lighting one light is beautiful the other sadly was faulty however Julia from customer services online was very helpful my new light is coming tomorrow and Damien at the docklands store was a superstar I just moved into my first home made the experience through it was gonna put a damper but was saved by these two I would definitely recommend national lighting for all their electricity needs
Excellent customer service. I was looking for replacement shade which I was initially told something they don't do but I called again few weeks later and spoke to Louise who went above and beyond to help me. She contacted the supplier to see if the shade can be bought individually and as it was not available immediately she raised order for it to delivered when it comes back in stock. She was always on the email responding/updating me which was very reassuring. Thank you Louise for your excellent customer care service!
I purchased two lights from National lighting one light is beautiful the other sadly was faulty however Julia from customer services online was very helpful my new light is coming tomorrow and Damien at the docklands store was a superstar I just moved into my first home made the experience through it was gonna put a damper but was saved by these two I would definitely recommend national lighting for all their electricity needs
Excellent customer service. My order arrived with a fault in manufacture. Customer service responded to my email very quickly and offered 3 different options to resolve the issue. Couldn't have asked for better, very refreshing for ordering online from a company I didn't know.
Really positive experience with National Lighting. On receiving our order recently I realised a small part was missing. I reached out to customer service and Julia responded that day and was extremely helpful. Julia contacted the following day to confirm a replacement part would be sent out to me. Superior customer service and the lights are beautiful.
Ordering was really easy and product quality great. Most impressive was customer service - in fact, the best I have had for many years. One of the lampshades I received was faulty. I phoned National Lighting and the call was picked up within 3 rings! Louise was really helpful, friendly and efficient. Within 10 minutes, she had arranged collection of my faulty item along with a full refund to my account. Collection of the item happened the following day.
The customer service was excellent, notably from Louise who could not have been more helpful. Unfortunately, the two lamps I purchased did not function as advertised but once it was established that this was down to a manufacturing defect a full refund was made immediately. (I have only given a 4* review as, ultimately, I did not have the items I wanted but 5* for the way that my complaint was handled and I would use this company again in the future.)
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