I attempted to renew my child's passport online, but it was challenging to get the photos right. Ultimately, I had to submit a paper application and send new photos. I later received an email stating that paper applications are not accepted. Additionally, a death certificate I sent was deemed unacceptable, despite having provided it before. I had no choice but to cancel and start over, incurring extra costs. I was misinformed and had to wait longer than expected for my documents, only to discover they wouldn’t be returned.
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