nationalpassportservice.com

3.4
3.4 Based on 61 reviews

...

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Ralph
It's worth it!

I'm leaving for a cruise and didn't realize my passport was expired. When I realized it, I only had a couple of weeks before leaving so I looked into one of those expediting services because I didn't want to risk it not coming back in time by doing it the traditional way and I didn't have time to make an appointment. I was afraid to use and expediting service because I wasn't sure about how legit they all were but I knew I had no choice. I called one up and was told all the things that I needed and that I needed new pictures. I went to CVS and took the pic and while looking at the pictures realized that the booklet the pictures come in had an advertisement for NationalPassportService.com. I was so happy because I was still feeling skeptical about using the other service because the reviews were spotty and the good reviews sounded like they came from company itself so I was so relieved that this service was attached to CVS because I felt that they must have been legit. I filled out the online info and someone called me back in an hour or so as the site said. The woman was very nice and explained what I needed to do and said she would also send me an email with the same instructions. I sent off everything the next day. I tracked the process the whole time on their website and the travel.state.gov website and it couldn't have gone more smoothly. I was extremely nervous still so I even sent a couple of emails along the way and was responded to right away. She even gave me a call at one point to assure me that all was well because our email exchanged appeared to have a little miscommunication and instead of us going back and forth through email she picked up the phone (seriously who does that anymore). I did the 8-10 day process and I got the passport on the 8th day and I began the process just before a holiday (Labor Day). They are legit. It's expensive but if you need this service because you waited until the last minute like I did, you won't regret the expense because you really have no other choice but to use a service like this. The only other thing you can do is go to the passport agency. If you can do that, definitely do so, but when you can't try them. Also, they advertised in the picture booklet from CVS a rebate for the cost of the pictures. I didn't send my rebate off yet so I can't review that but if it works that even better.

5
Date of experience: Sep 10, 2014

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