I'm not a regular train traveller but I am pleased to acknowledge excellent customer service I received today at Bishops Stortford, Herts railway station. I was served by Paul, I was looking to buy an advance ticket and he asked if I had a railcard, which I didn't, and suggested a railcard, with immediate savings. He asked my age and suggested a Senior Railcard (from age 60, £30 per year with a third off standard and first-class anytime, off-peak and advance tickets) would provide immediate savings on my journey and a better overall 'investment' if I was expecting to repeat the journey or use the railways again, which I am. I now have a railcard and can expect considerable savings on future journeys. The team at Bishops Stortford are all friendly, professional and provide consistently excellent service, thank you all, especially Paul.
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