Name: nationalrail.co.uk
Telephone: 000000000
Rating: 1.5

Sem Guest

1 week ago

0 out of 5 stars

I would give this 0 out of 5 stars if I could. I have been a student for 5 years commu

Date of experience: Apr 04, 2026

Mihai Antal Guest

1 week ago

Unfortunately National Rail in special Southern services has shown again why the don’t deserve any r

Unfortunately National Rail in special Southern services has shown again why the don’t deserve any respect from their customers
Every single time a train must be delayed or cancelled on the last minute
Why we paying for this rubbish service you guys provide ? Always de same excuses; engineers work , trespassing or late departure from the depot
Better employ some competent staff who can handle this better than you guys

Date of experience: Apr 03, 2026

Mihai Antal Guest

1 week ago

Unfortunately National Rail in special…

Unfortunately National Rail in special Southern services has shown again why the don’t deserve any respect from their customers Every single time a train must be delayed or cancelled on the last minute Why we paying for this rubbish service you guys provide ? Always de same excuses; engineers work , trespassing or late departure from the depot Better employ some competent staff who can handle this better than you guys

Date of experience: Apr 03, 2026

Martin Guest

2 weeks ago

To get from Preston to South coast

To get from Preston to South coast. Driving. Tank and half. Even with current petrol prices and Toll road. £170.. Train for 2 people .£500 quid...I rest my case your honour..🤔

Date of experience: Mar 28, 2026

Katarzyna Dybikowska Guest

2 weeks ago

Always trains cancelled awful service…

Always trains cancelled awful service had to wait more than one hour as two trains cancelled two days in the row

Date of experience: Mar 26, 2026

Coral N Guest

3 weeks ago

Completely unreliable service to and…

Completely unreliable service to and from Broadstairs constantly delayed or cancelled causing me issues getting to and from work for my nightshifts

Date of experience: Mar 17, 2026

Guy Laffan Guest

3 weeks ago

Abhorrent

Through factors far beyond my control I missed my 16.18 train Paddington to Bristol (£115) and managed to get the next at 16.48. I know that rules are rules, however being made to pay an additional £138 to stay on a 50% empty train or get off at the next stop was utterly disgusting. How dare you treat your customers so poorly. If any other industry behaves so abhorrently there would be grounds to legal action.

Date of experience: Mar 16, 2026

DONALD CAMERON Guest

1 month ago

Railcard enquiry met with derision

Railcard enquiry met with derision, mirth and no advice. Staff at Sheffield station even agreed that National Rail is seen as very poor service. Can say anymore!

Date of experience: Feb 25, 2026

HH Guest

1 month ago

Timetable change = poor service

Since changing the timetable at the beginning of the year the service is now poor. We've gone from being able to get a seat and work on the journey home to a station with vending machine only and overcrowded trains that are always standing room only. I hope the next timetable change gives us back a better connection and trains with more carriages.

Date of experience: Feb 25, 2026

Joe Guest

1 month ago

Used the rail replacement service…

Used the rail replacement service running between Manchester Piccadilly and Stockport expecting it to be a nightmare. I have to say it is a slick, seamless and highly organised operation which worked very well.