The new app is an absolute shocker. It's so difficult to use, requires too much information to get to a simple answer. Has missing functionality that users have come to rely on. It feels like they haven't put themselves in the shoes of a user in order to revamp the app. For regular commuters who are delayed, you need to be able to pull up information on what trains are running to time va delayed in as fewer inputs of info as possible. The new version wants more info to get to the same answer: Commuters using this on the fly will miss trains trying to get real time information quickly as that doesn't seem possible. Another example of teckies assuming they know what users need.
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The gateway to Britain's National Rail network. A portal into UK rail travel including train company information and promotions; train times; fares enquiries; ticket purchase and train running information.
