I wanted to leave a review about a particular member of staff working at Exeter Central Station in the morning of Wednesday 19th June 2024.My train ticket was a little troublesome (due to having been mis-sold incorrect information at a different station) and the gentleman working at Exeter Central managed & rectified the situation perfectly.With infinite patience he explained to me where the error occurred, but not one did he blame me. He adroitly wrote a note for me to give to onboard conductors & ticket collectors, which I did and they accepted the information without question. Had the gentleman not helped me with this, I would probably have had to pay a considerable additional amount of money on an already expensive train journey, but he professionally managed and pre-empted the situation for me. (And it hadn't even been in my original question remit.)
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