Two train journey to London….First train late, which meant we had 30 seconds to make our connection….then no choice but to jump in the first carriage available before the doors closed, and the staff then wouldn’t let us make our way to our correct reserved carriage. Why?Then forced to stand for 20 minutes in a cramped toilet area.Then forced to get off and carry luggage again at the next stop and jump back on in the right carriage for our reserved seats. Train utterly packed, with people complaining and asking why the operator can’t add an extra carriage in regular busy journeys. Wifi not working at all on the 3-hour journey. Carriage unbearably hot. Cash only at the buffet (who carries enough cash routinely these days for something to eat or drink)? Utterly useless. Complete shambles. Will drive next time.
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