I had a very bad journey home from Tottenham Court Road to Henley on Thames. I took the Elizabeth Line to Maidenhead after a very long wait for a Reading train. The train was extremely overcrowded and hot and smelly. It stopped on and off throughout a very long journey. When it finally arrived in Maidenhead there were no other trains. Everything was cancelled due to signal failure, probably due to the heat. It was chaos there were no staff to guide or advise. After another long wait we were told to get to the taxi rank. There was an amazing representative trying to allocate everyone to taxis. He did a phenomenal job looking after a lot of hot and disgruntled passengers. A taxi finally agreed to take 7 of us to Twyford. We got there at at 8.30 and there no trains to Henley until after 9.15pm. I was so exhausted and hungry that we clubbed to get another taxi to Henley. It took me more than 3 hours to get home. I appreciate the issues with heat are difficult to handle but there seem to be very few staff to look after customers.The man at Maidenhead should be highly commended for keeping his cool and looking after everyone.
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