I am writing to raise a serious complaint regarding the racist and discriminatory treatment I received from a staff member named Rose who is a customer service member at Gatwick on Tuesday 14 October at 8.15am.When I approached Rose to purchase a ticket, she made a deeply offensive and racist remark, telling me that I “don’t belong in this country.” Such words are hateful, humiliating, and completely unacceptable from anyone — let alone a representative of National Rail. To make matters worse, she then issued me the wrong ticket, causing further distress and inconvenience.I felt targeted, disrespected, and unsafe as a result of her behaviour. No customer should ever experience this kind of discrimination, especially in a public service environment. I expect this incident to be taken seriously, fully investigated, and that appropriate disciplinary action be taken against the staff member involved.
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