I purchased a VW Polo from NVS on 15/11/25. The car had a fault with the air conditioning and heating system which Mr. Barclay wasn't aware of. I bought it in a rush and in good faith. Mr.Barclay told me to fix it and he would reimburse me the money. He didn't want me to do it through the Pinnacle Warranties because of the paperwork. I naively did it. After lots of text messages, calls and emails, he hasn't reimbursed me the money. I tried to claim the money from the warranty but they don't pay back for the job done. He told me that he wanted to help me and that he would take the car and fix it but he hasn't done it. He also told me to use the warranty because the big fault hasn't been sorted yet. It is the end of February 2026 and still no news from him! He is ignoring my emails hoping the problems will disappear. Beware of this unscrupulous trader that the only thing he cares about is profiteering!
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