In reply to Mark Barclays response of my review I would like to make the following comments;Firstly, Mark my review is a 'true' and 'honest' one of my appalling experience with you and I want to warn others before they consider parting with their money. Yes, you're correct. I bought a van from you in good faith last year and on reflection I wish I had walked away when you refused to reduce the price and knowing now the condition of the van; not fit for purpose! Also, I didn't realise there was a time limit in writing a review? Perhaps it's because I have a busy life? No business of yours I hasten to add. Reviews can be submitted 'whenever' as far as I'm aware?Secondly, 'you' refused to take the van back after it initially broke down and 'you' persuaded me to take it to South Wales and book it into a local garage. The fault was a failed injector and instead of the 'one' being replaced, the pair of injectors (or better still, all four) should have been replaced but you paid for just one to be replaced; a cheap repair for you!I must say, your terminology in your response to my review isn't very professional or business-like atall.Thirdly, I would like to know where you pluck the 99% from with regards to meeting customers' expectations? Because clearly that is NOT the case. If that was true, you would have done the decent thing and refunded mine and another customers money in full in order to maintain a good reputation but instead we have had to go to the Court. Trading Standards are in place to protect the public, not businesses, and this time they didn't 'back you'.You did NOT offer me my money back atall! You refused and I have a witness to this who heard the telephone conversation between us on the very same day (an hour afterwards to be exact) I bought the van from you. You are a liar as well as a thief!Yes I made numerous calls to your mobile and landline (27 calls being abit of an exaggeration, another lie!) because you were avoiding answering my calls and speaking with me. I left you numerous voicemail messages and you still didn't return my calls. Again, not very professional. Making a personal comment about you believing there must be other issues going on just sums you up and again not professional in your conduct. Perhaps I was under alot of anxiety and stress caused by you selling me a faulty vehicle?Again, another lie about me supposedly taking other people to Court; you are the first one. It is very time consuming and costly but if you had done the decent thing in the first instance and given me my money back as requested (if you're a legitimate business, which you're NOT!), then I wouldn't have to go down this route.As for your comment regarding reviews being stopped on your website because you didn't want it to look bias, well it's exactly that! Isn't it funny that they are all good 5 star reviews? I wonder how many (if any) are genuine? I would like to remind you that reviews are for people to share their experiences and opinions with other people, good or bad, and unfortunately myself and TWO other people have had VERY BAD experiences and customer service from you. I think there's room for improvement, don't you? Especially with your lack of customer service, professionalism, trust and honesty.I would like to reiterate to anyone reading this, do NOT trust this man. Do NOT buy any vehicle from this man. He is a CON MAN. I warn you!
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