I drive a Mercedes so after replacing the windscreen there is various tech that needs recalibrating and I was told to allow up to four hours. So I took my work stuff with me and was able to work in the reception area while they worked on my car. They completed the job in only about one hour, which was surprising but pleasing. I was told that Mercedes recalibrations are easy to do.
Since then, my rain sensor stopped working. I contacted them and Josh told me about a reset procedure, which I confirmed online. Unfortunately, it failed to fix the problem. I took it back and they did some tests, which suggested the problem was more complex - it worked if you sprayed water at the windscreen but it failed when driving with actual rain! Josh admitted he didn't know what the problem was but promised to speak to others who might and get back to me.
This is where National Windscreens loses a star. Not only did Josh not get back to me but I was also unable to get through to him. I wanted to do this because a few days later, my rain sensor seemed to magically start working again. I had driven all the way to Nottingham in the rain and the wipers were failing to operate even as a basic intermittent wipe, forcing me to use the manual constant wipe setting. But on the way back home on the same day they worked perfectly. They also worked on the way to work on the Tuesday. That's when I first tried to let them know to discontinue any research they were doing but I got no answer and was diverted to a central booking service, which was not relevant. A couple of days later I received an automated text out of the blue telling me that my parts had been ordered. There was no context. I tried phoning but it was after hours. I did manage to speak to someone who said they would get Josh to phone me the following morning.
I received no call, and in the afternoon I was unable to get through. There may be a perfectly valid explanation for the radio silence but I did feel I was being ghosted because of the problem they were unable to solve.
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