I used to love Nationwide. They were so local, helpful and attuned to their customers, who were - Nationwide always said - their top priority, but they seem to have undergone a change recently, and not a positive one.
I particularly loathe the changes they have made to their internet pages for customers attempting to view their account information online. They're allegedly aimed at updating, "improving" and "simplifying" these pages, but in fact they are if anything completely the opposite, being incredibly frustrating and unhelpful, and far from simplifying the information you're looking for, they make it harder to find.
I particularly dislike having to download statements rather than simply having immediate access to the account information that was previously viewable on the screen. The previous on-screen information was much better laid out and easier to read at a glance. The current option is vastly inferior and extremely aggravating, to the point where I am seriously thinking about finding a different home for my money now.
Nationwide is offering the temporary option of reverting to the old-look online account statement whilst customers "get used to" the changes. I don't want to get used to them. I want things to remain as they were. There is nothing wrong with change, as long as it offers genuine improvement. This does not. Change for the sake of change is just pointless. If it continues to go ahead, I shall probably leave, for the sake of my blood pressure - and by all accounts I am not alone. There has apparently been considerable negative feedback from customers generally.
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Nationwide is the world's largest building society with around 15 million members. It's one of the largest savings providers, a top-three provider of mortgages in the UK & a major provider of current accounts, credit cards, ISAs & personal loans.