A simple request for clarification over a company taking a payment from my credit card without my consent was turned into a surreal experience with Nationwide Customer services. They would not admit any mistakes and were fixated on absolving themselves of any blame. Listening to genuine concerns is not their forte.
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Nationwide is the world's largest building society with around 15 million members. It's one of the largest savings providers, a top-three provider of mortgages in the UK & a major provider of current accounts, credit cards, ISAs & personal loans.
