Terrible customer service. Had home insurance which expired on 7th Dec. Had gone up almost 100% since I took it out 7 years ago. Underwriter changed recently but much confusion over who it actually is. Received no renewal information so went elsewhere. Now paying £14 per month instead of Natonwide's £38. Receiving confusing emails and text messages, also refusing to cancel my account - saying I have to ring them to chat about something, (even though my contract ended 7th Dec), also now ringing me from an unknown number. Intimidating and annoying. Never again ! Been a customer for both mortgage and home insurance for years. Avoid !
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