Just joined on 6 August '24. Failed to honour DD's. failed to allow transfer of small sum to Grandson for his birthday, failed to send a Card Reader!!!?? Who uses archaic card readers? Last time I used one was in early 1990s. Had enough after 72 hours and switched to another bank. Cut off on my call 4 times by 'so called' Customer Service - seems NATIONWIDE haven't the faintest idea of what those words stand for and perhaps not even the letters customer service. Sad disappointment that a Mutual can be this poor. I suspect the deficits go right to the top
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