I am an administrator for our company's 401k plan and we selected Nationwide last year to manage the plan. What a mistake! I would not recommend any company do the same - poor customer service on many occasions, lack of information, very poor communication when they transitioned to a new admin website, and they regularly ask for the same audit / compliance info that has already been provided. Just this week, I found out (on my own) that my account manager quit and when I called to inquire about my new account manager, they refused to tell me!? So odd! And they didn't offer to have anyone contact me as an alternative option. I had to have my financial advisor go through the advisor side of the business just to find out who my new account manager was and how I could get in touch with him/her. If it wasn't such a hassle to switch companies and move our company's 401k plan to a new company, I'd be doing that right now. I strongly dislike Nationwide and would never recommend any small business use their services.
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