After nearly 20 years with Nationwide, I will be closing my accounts with them. Not once but twice have I had issues where my wages have not been paid into my account. The customer service online don’t care and I was told that ‘if there is not enough money to cover payments, they will bounce and you will be responsible for claiming any charges back’ Totally unacceptable and uncaring. Shocking treatment of loyal customers.Instead of paying out £100 a year, why not take this money and improve your systems so that you can be a bank which functions as a bank should. At the most fundamental level, you should be able to receive payments!
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