I placed an order with the company and chose next day delivery. The following day, I was notified that my package had arrived. However, after checking my front door and surrounding area, there was no package. I contacted the company via email, which was the only option available, to inform them that I had not received my package despite the delivery confirmation. I also reached out to the delivery service. The next day, both the company and the delivery service confirmed that my package had been delivered to the wrong address, despite me providing photos of the correct delivery address. They mentioned they were investigating and would attempt to retrieve the package. I requested an immediate new delivery, stating I would not accept the incorrectly delivered package due to concerns about tampering. Unfortunately, the company did not respond. Today, I found an open box from the company at my front door. I immediately contacted them again, expressing that I would not accept an open box and asked for their delivery team to pick it up. I also requested a refund, but they have yet to reply.
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Keto, Low-Carb, Paleo, Whole30 Products in Canada
