I'm reluctantly leaving a negative review due to poor customer service I've experienced recently. Normally, I wouldn't bother, but this situation warrants it. The quality of the food has always been excellent, and up until recently, the service was manageable. I've been ordering for over a year for my two dogs, who require high-quality food due to health issues. Recently, my delivery didn't arrive as scheduled, and I discovered my order hadn't even been shipped without any notification. This led to several frustrating exchanges with customer support regarding order quantities due to a recent packaging change. I ended up with a short order and expensive boxes, leaving me in a difficult situation. The food is great, but the service has deteriorated significantly, which is disappointing.
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Exceptional raw food. Dogs are designed to eat fresh, natural, raw food. No nasty processed stuff or unnecessary filler ingredients.
We’re a fresh, modern and incredibly passionate group of humans inspired by our own dogs to create the best raw food we could possibly put in their bellies. Made with no compromises, just high welfare meat from british farms, packed in completely compostable packaging with a huge dollop of love.
✔ Exquisite recipes, high welfare meat from British Farms
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