I recently ordered the brow pen and it dried out after one use. When I contacted them to ask for a refund, they informed me they do not give refunds, despite advertising a clear '14 day stress free refund' on their website. I have emailed 4 times now and pointed this out to them, and each time get the same response. No refunds. Not impressed as not cheap at £14! Don't be fooled by the glossy adverts!
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