I placed an order on the 16th of November expecting express delivery, but my dispatch date was set for more than a week later. That date passed without any communication from the company. I had to reach out myself, and the phone lines were always busy, providing the same standard message each time I called. Email responses were also very slow. After trying to track my parcel three times without any updates, I requested a refund and had to initiate a claim through a payment platform, as I have completely lost trust in this company.
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