We selected a specific fabric and colour in showroom, yet the sofa delivered on 18/02/2026 was clearly a different shade.The difference was obvious when compared with the showroom sample.On 19/02/2026, we returned to the store and compared the original sample with photos of the delivered sofa. The colour mismatch was visible and undeniable.Jon promised to request two fabric samples from the factory ( the contracted fabric and the one potentially used in error), stating they would be sent by 24/02/2026.Despite follow-up emails and phone calls, the samples have still not been provided. Each time we are told they will be sent, yet nothing arrives. This ongoing delay raises serious concerns about transparency and after-sales service.For a premium brand, the handling of this situation has been unprofessional and frustrating. Customers spending significant amounts of money deserve accuracy, accountability, and prompt resolution- none of which we have experienced with Natuzzi.
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