I ordered my sofa’s in November, having paid my deposit I was aware the sofa’s would not be delivered before Christmas The sales guy was friendly and helpful during the whole experience of my purchase The problem started when the sofa’s were delivered !! The delivery team was rude and totally unprofessional I was unable to be at the delivery myself but my kind neighbours arranged to let the delivery and institution take place The sofas were taken into my house but a corner unit was considered too difficult to get in the house ! every suggestion to get the corner unit into my house was reject by the delivery team even refusing to use my neighbours garage entrance to pass the unit over the fence to access the rear double doors at the rear of my house !! There was no reasoning with the delivery driver who refused point blank but was happy to “dump” a very expensive leather corner unit unprotected in my neighbours garage !! My neighbours took less than 5 min to kindly take this leather corner unit out of the garage and leave it in my kitchen out of the icy conditions I was contacted by someone from the London branch by phone to be told it was my problem if the sofa units could not be bought into the house when I complained that I had paid in excess of £5000 he told me “everyone has expensive sofa’s” This was the disgraceful attitude you get over the phone from a so called professional setup !!! There is clearly something wrong with the staff at this company as well as the delivery company they use When I got home the Sofa’s they had delivered were covered in bits of polystyrene bits !! In the sofas over the sofas and on my lounge and kitchen floor I had to assemble the corner unit to the sofas and clean up the sofas and floorThe delivery team were not just rude and unhelpful but clearly useless in the job the undertake !! I will be taking this matter up with the Watford branch and the salesman I purchased my sofas from as it is very clear once this company has your money they have no interest in any customer care !! Keep This In Mind When They Want The Full Payment Before They Deliver !!
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