natwestbank.co.uk

1.6
1.6 Based on 21 reviews

...

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Evelyn Lewis
Customer service is severely lacking

I wish I could rate this service lower. The company clearly does not understand customer service. After eight weeks without a resolution to my complaint, I was advised to escalate it to the ombudsman. A 48-minute wait to reach the helpline only to be told I need to visit a branch, which is far from convenient, has left me feeling neglected.

1
Date of experience: Dec 05, 2025

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