Review Time
My experience with the support team has been extremely frustrating. Closing my late mother's account has proven to be a significant challenge, with multiple requests for documents and consistent rejections. Among all the companies I've interacted with lately, this one has been the least satisfactory.
After being a customer for over thirty years, I was alarmed to see money taken from my account related to a canceled insurance. The online support was unhelpful, with an overly aggressive automated system that made the experience frustrating. I am now considering switching to a different service that can manage my finances better.
After over thirty years with the company, I was shocked to find money taken from my account due to a transfer linked to a canceled insurance. When I sought help online, I encountered an overwhelming automated system that bombarded me with questions. This experience has led me to contemplate leaving for a service that can better handle my finances.
After leaving the company four years ago due to limited app features, we decided to return. During our time away, we explored other banks but found that this company has significantly improved its mobile app and services. Having everything in one place, including rewards and digital savings, made our decision easy.
I recently opened a cash ISA online and instructed the company to transfer my funds from another provider, but nothing has occurred. When I sought assistance through their chat, I was left waiting for a response that never came. I raised a complaint, but the lack of communication is baffling. What is going on?
I wish I could rate this service lower. The company clearly does not understand customer service. After eight weeks without a resolution to my complaint, I was advised to escalate it to the ombudsman. A 48-minute wait to reach the helpline only to be told I need to visit a branch, which is far from convenient, has left me feeling neglected.
After fifty years with the company, I faced a critical issue but was met with an inadequate assistant and a lengthy wait to be placed in a queue. After spending time on hold, I hung up without resolving my urgent query, leaving me anxious about significant transactions.
I needed to switch my credit card app due to a merger and visited a branch for assistance. The staff were incredibly helpful, and I received patient guidance from a representative who made the setup process easy. This experience restored my confidence in the company.
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