My civil partner died and he dealt with all the bills , Nat west bereavement are insisting on proof of address . I do not have a driving licence nor did I pay any utilities . I have banked with Nat west for decades as did my civil partner. I now need to prove who I am and where I live . I have sent them my passport , civil partnership certificate ( my address is on it ) but ohhhhh no , this won’t do . I can use my Nat West statement and passport to open a bank account elsewhere and NAT WEST will accept a statement from this newly opened account as proof of address !!!!!!!! What a total farce you are Nat west !!!!
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