Review Time
This company cannot provide the services that they advertise. They not only fail to provide the paid for services, but then do nothing to correct the issue when pointed out. They are asking for an immense amount of trust from their customers, account numbers, ss numbers, banking info... but they will not support their customers when they or their partners fail to provide the contracted service and seem ineffectual at solving the issues once presented.
Every time I call Nav Prime, I receive outstanding customer service. The representatives are always polite, patient, and very informative — they take the time to clearly answer every question I have. I truly appreciate how knowledgeable and professional the team is. The wait time is always short, which makes the experience smooth and stress-free. Great customer support every single time!
***** S T A Y A W A Y!! F R A U D!! ******Where do I even start smh after the rep explained everything and I was ready to pay he slid in and very fast stated that they couldn’t guarantee that I would get approved for the nav business account or card, so I said if you guys don’t pull credit how could I be denied? He then said we just have to disclose this but if you can be identified it won’t be any issues.So I paid the fee without a worry because identifying myself should t be a problem right?Well as soon as I paid and applied I got a denial stating they needed documents to prove my identity. I sent in 6 documents 6 different times because I kept being denied. I sent in bank letters, license, phone bill, a utility bill.. but it kept saying denied. After the 6th time I realized what they just did! Got me to pay the fee and then denied me.I wrote into customer service thru the chat and they told me I would not get a refund because they clearly say it in the terms and conditions they won’t issue any refunds. I told the agent I would be leaving a scathing review on trust pilot and just like that… my account was deleted, all messages were deleted, absolutely no trace of communication other than the charge for the service they took under fraudulent condition.Shame on you! I will be contacted the BBB. Give me back my money you crooks!!
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Nav is a technology company building the leading financial health platform for small businesses. What started as a way for small business owners to easily find funding has become a destination for over 350,000 small businesses to get everything they need to understand the full picture of where their business stands, and how their business data can impact their business financial health profile.
Nav’s financial health platform gives small business owners transparency in finding the right loan, credit card, banking and other business services as well as cash flow and credit insights, and more. Nav is the only place small business owners can see what financing they may qualify for before they apply - all in their pocket. See more
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