I have an issue with almost every aspect of business I’ve done with Navan. Their website is slow, so it’ll take me 15+ minutes to book a flight and hotel for each one of my travelers (I have 3 who make the same trip every month, so it should take very little time, but actually takes me close to 45 minutes). I have to reach out to customer service on just about 1/2 of the trips I book. Their invoicing is horrible — the invoices they send to your email NEVER line up with the credit card statement. I have a rogue charge on my card and when I reached out to my dedicated agent, he literally said, “My best guess is that it goes with ((this traveler)).” But he couldn’t tell me for sure. He’s also been promising us reconciliation reports for a month now, but hasn’t come through with them. Their customer service is AWFUL. I can message them 3 times and get 3 different answers. Most recently I wasted a week and a half trying to follow up on refunded rewards points only to find out at the end of it that they had sent me cash (to my credit card) instead of refunding my rewards balance. Which would have been fine if I hadn’t gotten two different stories on my two previous calls. They’re awful every time, and then they get offended when you tell them there awful.
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