Review Time
Really surprised how poor this application is - it's the 6th one I've used in a corporate environment. What used to be a 20 min exercise every couple of weeks has turned into a 10 minute a day process with lots of additional frustrations from poor UX that simply doesn't align well to how real users use the app. The quantity of fields that need completing for even a £2 transaction is crazy. In addition travel booked through the app is expensive with additional 'admin fees' which can be (in my experience) up to 25%! Receipt photo capture is slow and inaccurate compared to competing systems. It's generally a very intrusive application to use - plays weird sounds, tells 3-year old inappropriate jokes (one even about 'poo') and fills your email inbox up as each transaction is approved on a line by line basis. As an end-user, it doesn't feel enterprise-ready.
Really surprised how poor this application is - it's the 6th one I've used in a corporate environment. What used to be a 20 min exercise every couple of weeks has turned into a 10 minute a day process with lots of additional frustrations from poor UX that simply doesn't align well to how real users use the app. The quantity of fields that need completing for even a £2 transaction is crazy. In addition travel booked through the app is expensive with additional 'admin fees' which can be (in my experience) up to 25%! Receipt photo capture is slow and inaccurate compared to competing systems. It's generally a very intrusive application to use - plays weird sounds, tells 3-year old inappropriate jokes (one even about 'poo') and fills your email inbox up as each transaction is approved on a line by line basis. As an end-user, it doesn't feel enterprise-ready.
I have an issue with almost every aspect of business I’ve done with Navan. Their website is slow, so it’ll take me 15+ minutes to book a flight and hotel for each one of my travelers (I have 3 who make the same trip every month, so it should take very little time, but actually takes me close to 45 minutes). I have to reach out to customer service on just about 1/2 of the trips I book. Their invoicing is horrible — the invoices they send to your email NEVER line up with the credit card statement. I have a rogue charge on my card and when I reached out to my dedicated agent, he literally said, “My best guess is that it goes with ((this traveler)).” But he couldn’t tell me for sure. He’s also been promising us reconciliation reports for a month now, but hasn’t come through with them. Their customer service is AWFUL. I can message them 3 times and get 3 different answers. Most recently I wasted a week and a half trying to follow up on refunded rewards points only to find out at the end of it that they had sent me cash (to my credit card) instead of refunding my rewards balance. Which would have been fine if I hadn’t gotten two different stories on my two previous calls. They’re awful every time, and then they get offended when you tell them there awful.
All good but please add the option to increase the connection time when traveling by train with several trains included: to be able to select the trains with longer intervals. Default options usually include very short connections that aren’t sufficient, especially for Deutsche Bahn.
Here’s a tight, Trustpilot-style version you can drop in:> I booked personal travel for my wife and me through Navan. We had to cancel the trip, leaving flight credits. When trying to rebook, I couldn’t apply both credits myself, so I contacted Navan to handle it. They rebooked the trip incorrectly as business travel and didn’t apply the credits at all. I then had to cancel and rebook *twice* through Navan, and I’m still on hold trying to get this resolved. What should have been a simple credit rebooking turned into a frustrating, time-consuming mess.
It's a very unfortunate feature of trustpilot that 0 stars isn't possible. Navan is one of those companies that defines hair pulling experience. How something so egregiously bad is nowadays a sub-par substitute for a service and a public company is beyond me.I don't even know where to start:- Mis-sold rooms, that get you in trouble with hotels. The pricing you see is not always accurate, because their system is badly implemented behind the scenes.- The UX of it with refreshes every 10 seconds is something from a horror movie, I have never ever seen anything this bad on any major website I use- Support is courteous, just largely useless- Their "expense feature" is modern torture, something extremely badly done, as is their corporate card feature.For the last 40 minutes I've been ripping my hair out trying to accomplish the simple task of paying for a hotel room. Nope, not with Navan. Avoid this piece of trash like the bubonic plague is chasing you.
I strongly warn anyone considering Navan to look elsewhere. Booking errors, unresponsive support, and unexpected charges have ruined multiple trips. They take no responsibility for their mistakes and offer zero compensation. Terrible service, not worth a single penny.
I used Navan for the business travel and didn't like the experience of booking flights. The flights were more expensive than when bought directly and you need to pay the change fees afterwards that are also higher than when changing directly. I'm also not allowed to manage flight upgrades through my personal profile on BA website since this requires a code from the travel agent.
Navan sold me a hotel room that was misrepresented at the point of booking. The room was clearly shown and confirmed in the app as a Club Room with lounge access, but the reservation actually created was for a standard room with no club access.Navan later confirmed this themselves after contacting the hotel. Despite this, the same incorrect room continues to be advertised on Navan’s website and app, meaning the issue has not even been corrected at source.What makes this worse is Navan’s support model. They offer three contact methods — chat, email, and phone — yet none of these channels connect you to anyone with the authority to actually resolve the issue. Every agent I spoke to promised a resolution and said they would “get back to me”. No one ever did.There is no visible complaints process, no way to escalate to a supervisor, and no ownership. The only “solution” offered was to rebook the correct room at a higher cost, despite the error originating entirely on Navan’s platform.This is not an upgrade request. It is a false sale, followed by a frustrating support experience designed in a way that prevents meaningful resolution.Based on this experience, I would not trust Navan to accurately represent hotel inventory or to stand behind bookings when problems arise.
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