Navan sold me a hotel room that was misrepresented at the point of booking. The room was clearly shown and confirmed in the app as a Club Room with lounge access, but the reservation actually created was for a standard room with no club access.Navan later confirmed this themselves after contacting the hotel. Despite this, the same incorrect room continues to be advertised on Navan’s website and app, meaning the issue has not even been corrected at source.What makes this worse is Navan’s support model. They offer three contact methods — chat, email, and phone — yet none of these channels connect you to anyone with the authority to actually resolve the issue. Every agent I spoke to promised a resolution and said they would “get back to me”. No one ever did.There is no visible complaints process, no way to escalate to a supervisor, and no ownership. The only “solution” offered was to rebook the correct room at a higher cost, despite the error originating entirely on Navan’s platform.This is not an upgrade request. It is a false sale, followed by a frustrating support experience designed in a way that prevents meaningful resolution.Based on this experience, I would not trust Navan to accurately represent hotel inventory or to stand behind bookings when problems arise.
Claim your business profile now and gain access to all features and respond to customer reviews.
Looking for Navan reviews? Discover why thousands of businesses trust Navan as their all-in-one travel and expense management solution. Navan makes corporate travel easy—eliminating the stress of flight changes, expense reports, and long hold times. Whether you’re an executive assistant, finance leader, travel manager, or employee on the go, Navan empowers you to focus on what matters most. Our platform delivers real-time visibility, savings, and control for companies of all sizes.
👉 Read more customer reviews at www.navan.com/reviews or learn more at www.navan.com.See more
