Numerous horrendous experiences with this company. I've never had an issue with an FSA provider. Now, it's nearly every transaction. The card was declined by the doctor's offices requiring manual submissions, and submissions were denied despite sufficient documentation being provided. I've had doctors maintain that expenses are eligible and provide documentation, and yet reimbursement still denied. Very poor website experience. No context when claims are denied. Incredibly rude and uninformed customer service representative on the phone. This is just a handful of my negative experiences. I've lost significant money with Navia.
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