I had a new boiler installed in November 2023 based on a recommendation from the fitting company. It was supposed to be more efficient, with readily available parts and better reliability than my original choice. However, the engineer from the fitting service has had to come out to repair it ten times in two years, and there were numerous instances where they guided me on how to troubleshoot issues. I've had two pump replacements, with the second taking over three weeks to arrive. Recently, a technician assessed it and confirmed it was not fit for purpose, placing eight parts on order without any timeline for their availability. I've decided to remove the system and replace it, as I can't continue waiting for a resolution. I've also engaged another fitter, as I cannot afford to be without heating and hot water for an extended period.
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Navien has been in the UK since 2014 and, in that time, has become an established manufacturer of gas boilers for the UK market. Since entering the UK gas boiler market with our NCB-CE gas condensing boiler, we have gone on to introduce the class-leading LCB700 Blue Flame condensing oil boiler, which has become the leading boiler of its type.
In 2022, we launched NBC700 ON – part of the NCB ON Range – the first combi boiler capable of delivering hot water to three showers simultaneously for consistent comfort, without temperature fluctuation.
We’re also working towards the future. The Navien R290 Heat Pump is our future-proof heating solution, designed for environmentally conscious homeowners.
With water heaters, smart controls, and our latest Smart Plus ON AI controller, Navien UK provides the best selection of optimised heating products for homeowners and businesses.See more
