Unethical business practices. Arrogant and rude company that treats the consumers like they're ignorant and can't follow simple instructions. This isn't just a personal opinion, it's a proven track record this company has established and is consistent with every complaint you'll ever find anywhere online.The only customers who'd might rate them more than 1 or 2 stars likely never required much assistance or support from them (of whom I once was). OR they're seeded and deliberately planted reviews by this company in effort to counter the countless negative experiences many have already reported. I'd strongly advise to READ THE BBB REVIEWS very carefully. If you do and are clever enough, you'll see that some of the potential good reviews are clearly non-authentic. Such as those for example; raving of what a stellar company NavTool is & if you need support to contact the poster of the review for assistance. Simply ask yourself, who really does that? Post a positive review and then extend their personal time & support to get a product that they didn't sell working for someone else who posted a negative review??? I think not. Only someone acting on behalf of the company would likely do that. Just be extremely cautious b/c these guys are good at what they do when it comes to dishonesty & I've seen it first hand. They're extremely crafty at manipulating the narrative.Absolute crooks with no moral sense of integrity or respect for their customers. Took my money, treated me as if I was the problem when I reported issues or looking for assistance, after following THEIR instructions. Implying I was lying when I told them my Dealership service department performed "paid" diagnostics to confirm their product was causing electrical issues. Persistent to claim the superiority of their product as any report of a problem was UNTHINKABLE. The audacityThey have totally ignored me when I've consistently pleaded that they do the right thing and simply honor their statements of their "no question asked" returns/repairs/replacement as advertised on their site. I wasn't even asking for a refund, just for them to honor the replacement or repair.I once ignorantly defended this company against those who presented negative reviews. I ignored the signs and now I'm the fool for not acknowledging the legitimacy of the numerous negative claims and reviews of those individuals who had already called out this company as bad news.You can view for yourself how they treat customers who have purchased their products by visiting BBB and perform a search for NavTool.Review this companies responses given for all the claims against them and it will or should become immediately very clear that you don't want to deal with a company that treats people with such dismissive, degenerative reponses and with such an arrogant attitude.If you perform due diligence and do the research before committing to any purchase from NavTool, you will spare yourself much humiliation and financial loss.You could alternatively, purchase their product, toss the dice and "maybe" you'll be up and running without requiring little if any assistance from them. But why even take such a gambled chance?Save yourself the headache of posting negative reviews on review sites after the fact.... and simply don't support them or they'll continue to get away with unprofessional behavior and criminal acts b/c you will potentially enable them to do so when you buy their products. The only way to make change unfortunately is to hurt their $$. Otherwise, you're enabling them and they'll continue their bad behavior.--=============================== COUNTER-RESPONSE TO NAVTOOL--===============================I'm an honest & truthful individual aware that oftentime negative reviews can "sometimes" be folks wrongfully exhorting accusations of businesses to discredit them. But also very cognizant that businesses can be equally manipulative of the narrative to offset truthful statements and continue their bad behavior of consumer deception.NavTool attempts comparisons using Apple as an example.However, FACT: check BBB for Apple you'll note that although I'm certain Apple does in fact have some unsatisfied customers; they sustain an overall A+ rating.On the contrary, FACT: check BBB for NavTool as an outstanding track record of F.View complaints and you'll note a consistent pattern. View the responses and you'll see the ethics of this company. They are bad news. BE WARNED!! But don't just take my word. Don't rely solely on 5 stars either.They want YOU to believe their negative reviews are all customers out to get the them or didn't purchase from them. And to add, they've now lied about me in response to cover their misconduct. It's laughable & shameful
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