Further update following the vendor's second successive inaccurate and untrue response:No, I have absolutely NOT once received ANY documentation, other than the one-page wiring diagram (and even that took quite some doing to secure) You keep saying that the installation manual has been sent to me, multiple times. You say that you have sent “…the correct documentation for your specific vehicle, along with additional support resources.” Fine, please advise exactly how and when this was sent. Give dates and times of whatever communication was sent, because I have copies of each and every email (and Live Chat) that I have sent and each and every reply that I have received. The majority of the replies from NavTool simply either promise that documentation will be sent, or that it has already been sent, but not one single communication actually provides any documentation, other than one email dated 9 Feb 2025, 14:01 GMT, which provided:1. One hyperlink, sent twice in the same email, which opens a PDF of a one-page wiring diagram. 2. One further hyperlink, also sent twice in this same email, to a video showing operation guide of the settings and menus. This video would be actually helpful in configuring the device once the installation has been complete, but is no help at all in actually completing the installation.That’s it. No other documentation whatsoever has been received either with the product when shipped or via email or chat or any other method since then. None.So exactly what installation manual do you have for the product you sold to me and why, if such exists, can you not simply now send it to me?And if you truly believe that it has been sent then please advise (a) exactly what was sent and (b) exactly how and when it was sent. Nothing other than the one page wiring diagram, and the link to the post installation configuration settings, has been received by me at any time. If you cared one iota about customer service then rather than repeatedly misstating what has happened here in Trustpilot, someone would actually reach out directly to me to get this resolved. Absent any installation manual and absent any genuine effort from anyone at NavTool to provide that, I can only stand by my assertion that NavTool, at least for vehicles where you have chosen for whatever reason not to produce an installation manual as you previously did, is a sham and a total waste of a not insignificant amount of money for a product that cannot be used because there is NO installation instruction whatsoever provided. None.You claim that your team ‘has gone above and beyond to assist’ me and yet the only real effort invested seems to be to refute my wholly accurate review on this public forum. Please... contact me directly to offer a proper resolution. Either proper installation manual (as you repeatedly claim has been sent but which has absolutely not been received) or a full refund for a product that, absent installation documentation, cannot be used.
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